How We Package Our Books
5 out of 5:Excellent, book lost in post immediate replacement arrived 100%recommended
Date: 2005/5/6 - Rated by Buyer: Sara Burnett
We take extreme pride in ensuring that our service is second to none which is central to our success and growth. Hence we put a great deal of effort to protect your books so that they remain in pristine condition for when you receive them at your door.
As we deal with two main sizes of books (small and large) we have a method for wrapping each. All of our books are first sealed in cellophane plastic wrapping to protect against moisture, dust and scratches. This procedure is carried out as soon as we receive the books from our suppliers.
5 out of 5:perfect service! book was there the next working day.
Date: 2005/10/31 - Rated by Buyer: Rainer Klages
For the small books we first encase it in a protective bubble-bag which provides a cushioning protection.
We then use a cushion wrap sheet that provides a tough, resilient corrugated wrapping which fits snugly preventing movement during transit. The tough corrugations resist damage and provide maximum protection for your book.
The book is then sealed in its protective shield ready for dispatch.
For the large books, as with the small, we encase it in a protective bubble-bag which provides a cushioning protection.
We then use a stiff double-walled strong corrugated board with reinforced corners to help prevent the book moving around and becoming damaged during transit.
The book is then sealed and prepared for dispatch.
Dispatch & Delivery Details
Within 24 hours of receipt of an order from Amazon, we aim to dispatch the book using Royal Mail First Class delivery service. By using Royal Mail, 99% of our customers receive their book within one to two days of our dispatch date. In addition, we also send a confirmation email to our customers informing them that the book has been dispatched, so they can ensure someone will be available to receive the book upon delivery.
5 out of 5:This seller provides excellent service with swift dispatching, good packaging, and just descriptions of the books presented. Recommended!
Date: 2005/10/25 - Rated by Buyer: Johannes Bleyen
In the event of no one being in to receive the book, the postman usually/hopefully will leave a “failed to deliver” card through the letterbox. From the details on the card, you can re-arrange for a redelivery or pick up your book from your local post depot when it suits you.
Returns and Refunds
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund less a 10% handling fee and postage costs.